Web Portal and Mobile App

  • Web portal designed for Managers and Administrators
  • Mobile Application for Field Employees
  • Available on PC, tablets, smartphones and offline


Automatize and optimize
your mobile services

The system utilized to manage the mobile services is also available for PCs, smartphones, tablets and off-line. The system utilized to manage the mobile services is also available for PCs, smartphones, tablets and off-line. The system utilized to manage the mobile services is also available for PCs, smartphones, tablets and off-line.
The client places its signature on the screen of the mobile device of the field employee which makes finishing an order quicker.

WHAT IS LUCEOS SMART

Luceos Smart is the right tool in the hands of your employee - who serves as a business card of your company.

Luceos Smart is a solution designed to manage all stages of field service cycle. Create, schedule, dispatch, realize and settle service orders in real time.

  • Optimal Order Scheduling

    Service Requests registration. Smart and easy order scheduling equipped with all necessary documentation. Interactive Calendar and Maps. Dispatching with one click.

  • Complete Data in the Mobile Application

    Calendar of orders and work statuses. Work time, used parts and failure root-cause analysis. Photographic documentation, historical orders and parts data. Final report with your client’s signature. All the above available both online and offline, in real time.

  • Management Functions

    Monitor profitability of the services performed. Watch and analyze Key Performance Indicators (KPIs) of each of your employees and the whole team. Quickly generate smart reports.

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BENEFITS:

FOR THE COMPANY
FOR THE FIELD ENGINEER
FOR THE BOARD
  • Zero initial cost
  • 30%
    Lower coordination costs*.
  • 20%
    Increase in executed orders*.
  • Cutting of costs.
  • 14%
    Increased revenue*.
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* Based on implementation of Luceos Smart system
at one of our customers in the door automation industry

Advantages of service management system: zero initial costs, 30% lower costs, 20 % increase in executed orders, 14% increased revenue

REFERENCES

We have been chosen by

"Prima Power Central Europe has been using the Luceos Smart Service Management system since October 2014. Its implementation has mainly improved the quality and speed of information flow and increased the efficiency of our employees through better organization of work. Luceos Smart Service Management has also helped to optimize administrative costs by streamlining the entire service.

Prima Power Central Europe recommends Luceos Intelligence as a reliable business partner and the Luceos Smart Service Management system as a solution that can streamline many business processes, as well as produce measurable results and savings."

Roman Padewski, Managing Director
"JetSystem group finds optimization of the management processes of our activities as a continuous process. We thoroughly analyze our needs, and invite for cooperation partners who go beyond the generally accepted reliability and professionalism. We liaise with those for which flexibility and vision of development is something that is outside of what is "now." Therefore, for cost and labour management as well as for coordination and communication within our SERVICE "WJSupport" we chose Luceos Intelligence and its portal with mobile application."
Ewa Chojnowska, JetSystem Group
"We work with Luceos Smart Service Management System for 6 years which benefited in increased field work productivity, reduced costs and business processes improvement. The system implementation automated our key business processes especially planning, dispatching and execution of tasks carried out by our technicians. Luceos Smart enabled the highest levels of automation which increased our field workers efficiency and agility. Due to improved communication and access to critical service information at hand the services performed by our service team raised our customer’s satisfaction significantly."
Tomasz Pietrzak, Technical & Operational Manager


NEWS

Zamówienia mobilne

Nowy moduł w Luceos Smart - Zamowienia mobilne

18.11.2016

Luceos Intelligence wychodząc naprzeciw rosnącym potrzebom klientów związanym z obsługą serwisową dodał w systemie Luceos Smart Service Management moduł Zamówień mobilnych.

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Zlecenia mobilne

Nowy moduł w Luceos Smart - Zlecenia mobilne

17.11.2016

Wraz z szybkim rozwojem rynku usług serwisowych stale rosną wymagania w stosunku do firm świadczących takie usługi. W odpowiedzi na takie potrzeby w systemie Luceos Smart została dodana funkcja Zleceń Mobilnych.

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Portal dla klienta jako wsparcie zespołu obsługi serwisowej

Portal dla klienta jako wsparcie zespołu obsługi serwisowej

8.11.2016

Klienci szukający pomocy powinni ją otrzymać w możliwe najszybszy i najprostszy sposób. W tym celu system Luceos Smart został rozszerzony o nowy moduł o nazwie Portal dla klienta.

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